Refund Policy

1. Scope

This Refund Policy applies to software subscriptions, implementation services, and usage-based software fees charged by IFCGATE, a service operated by FX UNITED GLOBAL TECHNOLOGY LIMITED.

2. Subscription Fees

Monthly and annual subscription fees are billed in advance for access to software features, APIs, dashboard tooling, and associated service capacity. Unless otherwise stated in a signed commercial agreement, subscription fees are non-refundable once the billing period begins.

3. Usage-Based Charges

Usage-based charges are calculated based on processed document volume or other agreed software consumption metrics. Charges for usage that has already been delivered are not refundable.

4. Cancellation

Clients may request cancellation before the next billing cycle. Cancellation stops future renewals but does not create a refund for the current active billing period.

5. Implementation and Onboarding Fees

If implementation, setup, or onboarding fees are charged, they are generally non-refundable once work has started, resources have been allocated, or project materials have been delivered.

6. Service Issues

If a client experiences a material service issue, IFCGATE may review the matter and, at its discretion, provide service credits, billing adjustments, or other commercial remedies where appropriate.

7. Non-Delivery of Physical Goods

IFCGATE provides software services only. We do not sell or ship physical goods, so no shipping or merchandise returns apply.

8. Contact

For billing and refund inquiries, contact [email protected].